Terms of Service

1 Acceptance of Terms

By clicking "I have read and agree to the Terms of Service" (or any equivalent acknowledgment presented at signup or purchase), or by accessing or using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms of Service (the "Terms"), and to any Order Form, Data Processing Addendum, or other document these Terms incorporate by reference.

If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

If you do not agree to these Terms, do not click to accept and do not use the Service.

2 The Service

Donors is a web-based customer relationship management platform designed for charitable and not-for-profit organizations to manage donor records, gifts, tax receipts, communications, events, memberships, and related data. The Service is provided on a subscription basis and may be updated, modified, or expanded from time to time as described in Section 15.

3 Eligibility and Accounts

3.1 You must be at least the age of majority in your province or territory of residence and have authority to enter into these Terms on behalf of your organization.

3.2 You are responsible for maintaining the confidentiality of login credentials, for all activity that occurs under your account, and for promptly notifying us of any unauthorized use.

3.3 You are responsible for the accuracy of the information you provide when creating an account and for keeping billing and contact information current.

4 Subscription, Fees, and Billing

4.1 Subscription plans. The Service is offered under subscription plans described at https://donors.2labs.ca/pricing.html or in your Order Form. Plan features, user limits, and pricing are subject to change on renewal with notice as described in Section 4.6.

4.2 Fees and currency. Unless otherwise stated on your Order Form, fees are quoted and billed in Canadian dollars (CAD) and are exclusive of applicable taxes (including GST/HST), which will be added to your invoice where required by law.

4.3 Payment processing. Payments are processed by Stripe, a third-party payment processor. By subscribing, you authorize us (through Stripe) to charge your designated payment method on a recurring basis for the applicable subscription fee. You agree to Stripe's own terms of service as a condition of using its payment functionality.

4.4 Billing cycle and auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annually, as selected) unless cancelled before the renewal date in accordance with Section 4.7.

4.5 Failed payments. If a payment fails, we may retry the charge, suspend access to the Service, or both, until payment is received. Continued non-payment may result in termination under Section 12.

4.6 Price changes. We may change subscription pricing effective at your next renewal. We will provide at least 30 days' notice of a price increase by email to your account's billing contact. Continued use after a price change takes effect constitutes acceptance of the new price.

4.7 Cancellation and refunds. You may cancel your subscription at any time through your account settings or by contacting hello@2labs.ca; cancellation takes effect at the end of the then-current billing period. Except as required by law or expressly stated on your Order Form, fees are non-refundable, including for partial billing periods.

4.8 Free trials. If a free trial is offered, it will convert to a paid subscription automatically at the end of the trial period unless you cancel before it ends. We may modify or terminate trial offers at any time.

5 Your Data and Content

5.1 Ownership. As between you and us, you own all donor records, gift data, communications, files, and other content you or your users submit to the Service ("Customer Data"). We claim no ownership interest in Customer Data.

5.2 License to operate the Service. You grant us a limited license to access, host, process, and transmit Customer Data solely to provide, maintain, secure, and improve the Service, and as otherwise permitted under these Terms and our Privacy Policy.

5.3 Your responsibility for accuracy. You are solely responsible for the accuracy, legality, and appropriateness of Customer Data, including donor personal information entered into the Service and the accuracy of amounts, dates, and details used to generate receipts, communications, or reports.

5.4 Data export. You may export Customer Data from the Service in the ordinary course, and you are entitled to a full export upon termination as described in Section 12.4.

6 AI-Assisted Features

The Service includes AI-assisted features (for example, AI-assisted data import and field mapping). These features are provided as a convenience to speed up manual work; outputs (such as suggested field mappings, duplicate matches, or data corrections) are not guaranteed to be accurate or complete. You remain responsible for reviewing and approving AI-suggested actions before they are applied — the Service is designed so that AI-assisted imports require your explicit approval before any data is saved — and for verifying imported or corrected records against your source data.

7 Tax Receipts and Regulatory Compliance (Important)

7.1 Donors provides tools to help registered charities generate, track, and manage official donation receipts, including receipts intended to meet Canada Revenue Agency (CRA) requirements for registered charities.

7.2 The Service is a tool, not a compliance guarantee. We do not review, verify, or certify that any receipt generated through the Service meets CRA requirements for your organization's specific circumstances. You are solely responsible for: (a) confirming your organization's CRA registration details, signing authority, and receipt content are correctly configured in your account settings; (b) verifying that gift amounts, advantage/receiptable amounts (e.g., for event tickets), and other receipt details are accurate before issuing a receipt; and (c) your organization's overall compliance with the Income Tax Act (Canada), CRA guidance, and any other applicable law governing charitable receipting.

7.3 We are not a tax, legal, or accounting advisor, and nothing in the Service constitutes tax or legal advice. You should consult a qualified professional regarding your organization's receipting and compliance obligations.

8 Privacy and Data Protection

8.1 Our collection and use of personal information in connection with the Service, including personal information about your donors that you submit as Customer Data, is described in our Privacy Policy at https://donors.2labs.ca/privacy, which is incorporated into these Terms.

8.2 You represent that you have the necessary rights and, where applicable, consents to submit donor and contact personal information to the Service, and that your own collection and use of that information complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

8.3 Where required, the parties will enter into a separate Data Processing Addendum governing our processing of personal information on your behalf.

9 Acceptable Use

You agree not to: - use the Service to send unsolicited communications in violation of Canada's Anti-Spam Legislation (CASL) or similar laws; - attempt to gain unauthorized access to the Service, other accounts, or underlying systems; - reverse engineer, decompile, or attempt to extract source code from the Service, except as permitted by law; - use the Service to store or transmit unlawful, infringing, or harmful content; - resell, sublicense, or provide access to the Service to third parties outside your organization without our consent; or - interfere with or disrupt the integrity or performance of the Service.

We may suspend access for a violation of this section, with notice where reasonably practicable.

10 Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by 2835627 Alberta Inc. o/a 2Labs Advisory and its licensors and is protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your organization's internal business purposes during your subscription term. No other rights are granted.

11 Confidentiality

Each party may receive confidential or proprietary information of the other in connection with the Service. Each party agrees to protect the other's confidential information with the same degree of care it uses for its own similar information (and no less than reasonable care), and to use it only as needed to perform under these Terms. This section does not apply to information that is public, independently developed, or rightfully received from a third party without restriction.

12 Term, Suspension, and Termination

12.1 Term. These Terms remain in effect for as long as you maintain an active subscription.

12.2 Termination for cause. Either party may terminate if the other materially breaches these Terms and fails to cure within 15 days of written notice.

12.3 Suspension. We may suspend access to the Service immediately if we reasonably believe continued access poses a security risk, violates Section 9, or involves non-payment under Section 4.5.

12.4 Effect of termination. Upon termination, your right to access the Service ends. We will make Customer Data available for export for 30 days following termination, after which we may delete it in accordance with our data retention practices, except as required to be retained by law.

13 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL MEET YOUR SPECIFIC REGULATORY, TAX, OR COMPLIANCE REQUIREMENTS (SEE SECTION 7).

14 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. These limitations do not apply to a party's indemnification obligations, breach of confidentiality, or liability that cannot be limited under applicable law.

15 Changes to the Service and These Terms

15.1 We may modify, add to, or discontinue features of the Service from time to time, provided that we will not materially reduce core functionality of your paid plan during your subscription term without notice.

15.2 We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email or in-app notice before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to a material change, you may cancel your subscription under Section 4.7 before the change takes effect.

16 Indemnification

You agree to indemnify and hold 2Labs harmless from third-party claims arising from: (a) your breach of these Terms; (b) your violation of applicable law, including privacy or anti-spam legislation, in your use of the Service; or (c) Customer Data, including any claim that your collection or use of donor personal information was unlawful.

17 Governing Law and Disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of Alberta for any dispute not otherwise resolved by good-faith negotiation.

18 General

• Entire agreement. These Terms, together with any Order Form, Privacy Policy, and Data Processing Addendum, constitute the entire agreement between the parties regarding the Service.
• Assignment. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices. Notices to you may be sent to the email address on your account. Notices to us should be sent to hello@2labs.ca.
• Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.

19 Contact

Questions about these Terms can be directed to:

2835627 Alberta Inc. o/a 2Labs Advisory hello@2labs.ca